Frequently Asked Questions
Everything you need to know about bringing curated style into your home.
What are your shipping rates and delivery times?
We offer Australia-wide and international shipping. Rates are calculated at checkout based on the size and weight of your items. Standard delivery typically takes 5-10 business days, while larger furniture pieces may require specialized courier handling.
Can I return an item if I change my mind?
Yes, we offer a 14-day return policy for most homewares in original condition. Please note that custom-made furniture, original artwork, and clearance items are final sale and cannot be returned.
How do I care for my Fenton & Fenton furniture?
Each piece is unique. We recommend avoiding direct sunlight and using coasters for all surfaces. For specific materials like marble, bone inlay, or velvet, please refer to our comprehensive Care & Maintenance guide available on our website.
Do you offer interior styling services?
Absolutely. We offer both in-home and virtual styling consultations to help you curate your space. Our experts can assist with everything from color palettes to full room layouts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment options through Afterpay and Zip Pay for Australian customers.
Are your products covered by a warranty?
Yes, all our furniture and homewares come with a standard 12-month manufacturer's warranty against defects in materials and workmanship under normal household use.